Terms of Service

SERA MODE - Terms & Conditions

Last updated: November 4, 2025

Welcome to SERA MODE! By accessing and using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

These Terms and Conditions govern your use of the SERA MODE website (seramode.com) and the purchase of products from our online store. By placing an order, you confirm that you are at least 18 years old or have parental consent to make a purchase.

2. Products and Pricing

Product Information:

  • We make every effort to display our products as accurately as possible
  • Colors may vary slightly due to monitor settings
  • Product descriptions, images, and specifications are provided for guidance only

Pricing:

  • All prices are listed in Euros (€) unless otherwise stated
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time you place your order
  • Prices include VAT where applicable

Product Availability:

  • All orders are subject to product availability
  • If an item is out of stock after you place an order, we will notify you and offer a refund or alternative

3. Orders and Payment

Placing an Order:

  • When you place an order, you are making an offer to purchase
  • We reserve the right to accept or decline your order
  • You will receive an order confirmation email once your payment is processed

Payment Methods: We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Other payment methods as displayed at checkout

Payment Security:

  • All payments are processed securely through encrypted payment gateways
  • We do not store your full credit card information on our servers

Order Cancellation:

  • You may cancel your order before it ships by contacting support@seramode.com
  • Once an order has shipped, our Return Policy applies

4. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about:

  • Shipping costs and delivery times
  • International shipping and customs
  • Tracking your order

We are not responsible for delays caused by customs, weather, or carrier issues beyond our control.

5. Returns and Refunds

Please refer to our Return & Refund Policy for detailed information about:

  • How to return items
  • Refund processing times
  • Non-returnable items

6. Intellectual Property

Copyright:

  • All content on this website, including text, images, logos, and designs, is the property of SERA MODE
  • You may not reproduce, distribute, or use any content without written permission

Trademarks:

  • SERA MODE and our logo are trademarks owned by us
  • Unauthorized use of our trademarks is prohibited

7. User Accounts

Account Creation:

  • You may create an account to track orders and save preferences
  • You are responsible for maintaining the confidentiality of your account information
  • You must notify us immediately of any unauthorized use of your account

Account Termination:

  • We reserve the right to suspend or terminate accounts that violate these terms

8. Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Use automated systems (bots) to access the website without permission
  • Resell our products commercially without authorization

9. Limitation of Liability

To the fullest extent permitted by law:

  • SERA MODE is not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim shall not exceed the amount you paid for the product
  • We are not responsible for delays or failures due to circumstances beyond our control

10. Indemnification

You agree to indemnify and hold SERA MODE harmless from any claims, damages, or expenses arising from your use of our website or violation of these terms.

11. Disputes and Governing Law

Governing Law:

  • These terms are governed by the laws of the Netherlands
  • Any disputes shall be resolved in the courts of the Netherlands

Dispute Resolution:

  • We encourage you to contact us first to resolve any issues
  • If a dispute cannot be resolved informally, it may be subject to binding arbitration

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes constitutes acceptance of the new terms.

13. Contact Information

Questions about the Terms of Service should be sent to us at info@seramode.com. 
Our contact information is posted below:
SERA MODE
info@seramode.com 
De Veste 17 07 
+31 6 361 402 28 
76015114 
NL003022040B28